Over my 30+ year career in hospital and physician practice management, I have amassed a trove of knowledge about the root cause of success and sustainability in healthcare operations – Quality.  Quality is my passion.  I have a Mantra:

  • Quality Sells
  • Quality Pays
  • Quality Costs Less

Discover the Power of Quality in ALL Your Systems & Operations:

The eBook Every Revenue Cycle Manager & Executive Is Going To Want

A Compendium of Revenue Cycle Wisdom

  • See A Value Map Of The Revenue Cycle
  • Visualize 9 Value Streams That Drive
    Your Revenue Cycle
  • Assess 80+ Critical Workflows & Sub-Systems
  • Evaluate 400+ Objective Performance Criteria
  • Read Case Studies of Real World Experience

Freelance Writer on the following topics:

  • Quality Improvement in Healthcare Operations
  • Physician/Healthcare Revenue Cycle
  • Patient/Provider/Employee Engagement
  • HIT/EHR/EMR/PM/RCM Implementation & Workflow Integration
  • Building a Culture of Quality & Cooperation in Healthcare Operations


"Patient-Centered Communications"

Doctor - Patient communications are evolving rapidly in the digital age.  Dizzying arrays of technology-driven communication channels are available, but are we actually connecting better with our patients? 

"Game-Changer: How Do HDHPs Impact Medical Groups?"

a survey of how physician practices are responding to the challenge of High Deductible Health Plans.

"Culture Ate My Project!"

An Exploration Of How Different Departments/Silos/Sub-Cultures Can Find Common Ground And Cooperate To Create Better Outcomes For Any Project


"The Unified Revenue Cycle"

The Zen Of The Revenue Cycle: Everything Is Connected To Everything; Discover The Power Of Communication, Coordination & Cooperation


[link to full portfolio]